Mapping, Discovery & Analysis

At Axispoint we understand what it means for an Enterpriseto holistically focus on end to end process – we start by looking at event triggers on an external and internal basis that create work and help you to prioritise these events based on their value / cost. Typically we do this by helping you:

• Determine understanding in the business of what it means – value, aspirations, hopes, fears, implications – 1-2-1 interviews, structured questionnaires
  
• Educate key stakeholders through coaching, tools, skills, benchmarking and workshops
  
• Identify current events that impact costs, profits, cashflow
  
• From the inventory identify quick wins, big wins and pick 2 internal starter processes easily identified by everyone. For example:
  
  • –   Expense to settlement process
    
  • –   New Hire process
    
• Pick one process to improve through a dedicated project team
  
• Prioritise the processes
  
  • Kick off with a starter process
    
  • Build measures for the process
    
  • Establish clear benchmark data for key process activities
    
  • Establish some manual quick wins and use these as the front end to using LEAP
    
• The pick the 2nd most complex process
  
  • Apply the same process as above
    
  • Capture the learning

Below is an example of a high level HR process we have recently been working on. We use a Saas based modeling environment in order to maintain processes so that there is no redundancy and you have consistent auditable documentation.

Don’t forget the golden rules of modelling:

• The business users have to be able to use the tool
  
• It should become a repository of process artefacts
  
• The output must be exportable to a BPMS
  
• Activities must have costs / SLA & SME’s
  
• The modeling process must be owned by the business
  
• The first tested improvement of the model will be manual changes
  
• IT must be involved from the start of the exercise