The Maturities & Surrender Process Journey
In any insurance company the settlement and maturity process is a key consideration from both a customer service and regulatory perspective.
Every time a policy reaches maturity, the insurer needs to payout the settlement to the customer. Ideally, this payment is done in a timely fashion and in a way that allows for other services to be marketed to that customer. Insurers are required by the Financial Services Authority to ensure that they are Treating the Customer Fairly throughout the settlement process.
Bed Management and the Patient Journey
Moving patients through a busy hospital while maintaining both high standards of care and productivity is a difficult challenge that has real ethical and monetary implications.
