The Maturities & Surrender Process Journey
Business Challenges
In any insurance company the settlement and maturity process is a key consideration from both a customer service and regulatory perspective.
Every time a policy reaches maturity, the insurer needs to payout the settlement to the customer. Ideally, this payment is done in a timely fashion and in a way that allows for other services to be marketed to that customer. Insurers are required by the Financial Services Authority to ensure that they are Treating the Customer Fairly throughout the settlement process.
Axispoint Solution
Business Value
- Work is driven through the settlement process with total visibility of workload
- Real-time dashboards ensure that service levels and targets are achieved.
- The customer interaction can use process rules in order to streamline the correspondence and communication processes.
- Using a BPM framework you can capture the behaviour of your most productive employees and institutionalise it across your service team
Leadership
Technology Partners
Further Information
The Maturities & Surrender Process Journey
