Most organisations can achieve tangible benefits from taking a disciplined approach to process modelling without further investment in technology or process engineering. Some of these benefits might include:

• Best Practices – By mapping your processes, you will normally find wide discrepancies in how people work. Often significant operational benefit can be gained from encouraging people to follow the best solution.
• Better Collaboration – Process mapping helps people across silos to understand the end-to-end process. This common understanding facilitates communication and often leads to quick improvements.
• Better Metrics – A completed process diagram often provides the context to make better use of your business metrics. Also, measurement is usually the first step toward improvement. Combining a process map with performance metrics usually leads to systematic operational improvements.
• Better Business / IT alignment – Process can be a common language that both sides of the traditional technology-business divide can understand.